Enhancing Customer Experience: Iristel Moves to an Enhanced and More Reliable Platform
Iristel is proud to announce the migration of our customers to a new, more advanced telecommunications platform — a transition that reflects our unwavering commitment to delivering the highest quality communication services to every Canadian business and organization we serve.
This migration represents the most significant infrastructure upgrade in Iristel’s 25-year history — delivering enhanced reliability, superior call quality, and advanced features to all our customers simultaneously.
Why We Are Upgrading Our Platform
As Canada’s largest independent CLEC, Iristel serves thousands of businesses across every province and territory. Our commitment to carrier-grade reliability demands that we continuously invest in our infrastructure — not just to maintain our current standard, but to raise it. The new platform delivers capabilities that our previous infrastructure could not support, positioning Iristel and our customers for the next decade of communication evolution.
What the New Platform Delivers
Enhanced reliability and redundancy
The new platform is built on a fully redundant, geographically distributed architecture. Every component has a hot standby. Every data path has an alternate route. In the event of any single point of failure — hardware, software, or network — the platform automatically fails over to the backup system within milliseconds, with no impact on active calls or customer service.
Superior HD voice quality
The new platform supports wideband audio codecs across all call types — delivering crystal-clear HD voice quality that makes every business conversation more productive. Call clarity improvements are immediate and require no action from customers.
Advanced call management features
The upgrade unlocks a new generation of call management capabilities including enhanced call analytics, improved voicemail-to-email delivery, more sophisticated auto-attendant configuration, and deeper CRM integration options that were not available on the previous platform.
Improved scalability for growing businesses
The new platform is architected to scale horizontally — capacity grows automatically as demand increases, without any impact on performance. This is particularly important for Iristel’s growing base of enterprise and contact centre customers who require consistent performance at high call volumes.
Platform Improvement Summary
| Capability Area | Previous Platform | New Platform |
|---|---|---|
| Failover time | Seconds to minutes | Milliseconds, automatic |
| Voice quality standard | Narrowband (G.711) | Wideband HD (G.722 and Opus) |
| Redundancy architecture | Single-region | Multi-region, fully redundant |
| Uptime SLA | 99.9% | 99.999% |
| Analytics granularity | Basic call records | Real-time dashboards |
We are grateful to every customer who has already transitioned to the new platform. Your patience and cooperation during the migration process have been invaluable — and we are confident you will experience the improvement immediately.
Migration timeline and support
Iristel is managing the migration in carefully sequenced phases to ensure continuity throughout. Customers are notified well in advance of their scheduled migration window, and our technical team is available throughout each transition to address any questions or concerns. Contact your Iristel account manager for specifics about your migration timeline.
