Smarter Messaging - FAQ
Common questions about Iristel Smarter Messaging powered by Clerk Chat
What is Smarter Messaging?▼
Smarter Messaging is Iristel’s enhanced business messaging solution, powered by Clerk Chat. It enables you to send and receive text messages from your business numbers, manage conversations across multiple channels, and integrate with your CRM or workflow tools for better customer engagement.
Which numbers can I use with Smarter Messaging?▼
Smarter Messaging works with most Iristel-provided numbers, including local numbers, toll-free numbers, and mobile numbers. In many cases, we can also enable messaging on existing numbers you already own.
Can I keep my existing phone service?▼
Yes. Smarter Messaging adds text and multimedia messaging capabilities to your existing number without disrupting your current voice service.
Does Smarter Messaging support MMS?▼
Yes. You can send and receive multimedia messages, including images, videos, PDFs, and other supported file types, depending on the recipient’s carrier and device capabilities.
Is Smarter Messaging compliant with 10DLC and carrier regulations?▼
Absolutely. Smarter Messaging is fully compliant with 10DLC registration requirements, carrier guidelines, and applicable Canadian and U.S. messaging regulations to help ensure reliable message delivery.
Can multiple team members use Smarter Messaging?▼
Yes. Smarter Messaging supports shared inboxes, so multiple team members can collaborate on incoming messages, assign conversations, and respond faster.
Can I integrate Smarter Messaging with my CRM or other tools?▼
Yes. Smarter Messaging offers integrations with popular platforms such as HubSpot, Salesforce, and other productivity tools to streamline workflows and centralize communications.
How is Smarter Messaging different from regular SMS?▼
Traditional SMS is limited to basic text on a single device. Smarter Messaging allows you to manage messages from multiple devices, send MMS, integrate with your business systems, and work collaboratively with your team.
How do I get started?▼
Contact Iristel’s sales team to enable Smarter Messaging on your number. Once activated, we’ll send you login details and onboarding resources so you can start messaging right away.