Kituo cha mawasiliano cha wingu
Ongeza tija ya biashara yako kwa vipengele vya kisasa vya Cloud Contact — auto-dialer zinazoongoza sokoni, bots asili, muunganisho wa WhatsApp na mitandao ya kijamii, IVR, dashibodi za wakati halisi, na zaidi. Inua uzoefu wa wateja kwenye njia zote na uongeze ufanisi hadi 300%.
Anza sasa
Mwingiliano wa sauti wa ubora wa juu wenye ACD, IVR, na auto-dialer kwa kusimamia mwingiliano unaoingia, unaotoka, na uliochanganywa.
Pata maelezo zaidi →
Simamia mwingiliano wote wa maandishi mahali pamoja, ukiondoa haja ya vichupo vingi vilivyofunguliwa na kurahisisha mtiririko wako wa kazi.
Pata maelezo zaidi →
Rekebisha uContact kulingana na mahitaji yako maalum na shughuli kwa urahisi ukitumia zana zetu za uendelezaji wa msimbo mdogo.
Pata maelezo zaidi →
Kaa umefahamishwa kuhusu utendaji wa biashara yako kwa wakati halisi kwa dashibodi zinazobadilika, tahadhari, na ripoti.
Pata maelezo zaidi →
Utumiaji wa haraka unamaanisha unaanza kuona matokeo papo hapo bila mizunguko mirefu ya utekelezaji.
Unganisha na Salesforce, Microsoft Dynamics, Zoho CRM, na majukwaa mengine maarufu ya biashara kwa urahisi.
Kuanzia biashara ndogo hadi biashara kubwa, Cloud Contact hupanuka kwa urahisi kadri timu yako na ujazo wa mwingiliano unavyokua.
Hakuna haja ya kubadilisha majukwaa — simamia mwingiliano wote wa sauti na maandishi kwa urahisi mahali pamoja, ukiinua uzoefu wa wateja kwenye njia zote.
Cloud Contact inatoa unyumbufu mkubwa zaidi, ikiruhusu mawakala kufanya kazi kutoka mahali popote wenye muunganisho wa intaneti — inafaa kwa timu za mseto na za mbali.
A call centre handles voice calls only. A contact centre manages customer interactions across every channel — voice, email, chat, SMS, and social — in one platform. Iristel Cloud Contact is an omnichannel contact centre.
ACD (automatic call distribution) routes incoming calls to the right agent or queue based on rules you define. IVR (interactive voice response) is the automated menu that lets callers self-serve or be directed before reaching an agent. Both are built into Cloud Contact.
Iristel Cloud Contact is built on the uContact platform, a unified omnichannel contact-centre system. uContact combines voice, digital channels, auto-dialers, IVR, workforce management, and real-time analytics in a single agent workspace.
Cloud Contact deploys in days rather than months because it is cloud-hosted with no on-premise hardware to install. It also integrates with CRMs such as Salesforce, Microsoft Dynamics, and Zoho, so teams start handling interactions quickly.
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