Cloud Contact Centre

Cloud Contact

Cloud Contact is Iristel's cloud-based contact centre platform, built on uContact, that unifies voice, email, chat, and social channels in one agent workspace with ACD, IVR, and auto-dialers for inbound, outbound, and blended campaigns.

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What is a cloud contact centre?

A cloud contact centre is a customer-engagement platform hosted in the cloud instead of on on-premise hardware. Iristel's Cloud Contact, built on the uContact platform, combines auto-dialers, native bots, WhatsApp and social integrations, IVR, and real-time dashboards so teams handle every channel in one place.

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What features does Iristel Cloud Contact include?

1. Voice & Auto Dialer Solutions

High-quality voice interactions with ACD (automatic call distribution), IVR (interactive voice response), and auto-dialers for managing inbound, outbound, and blended campaigns.

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2. Omnichannel

Manage all text interactions in one place, eliminating the need for multiple open tabs and simplifying your workflow.

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3. Customization

Adapt uContact to your specific needs and operations effortlessly using our low-code development tools.

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4. Analytics

Stay informed about your business performance in real-time with dynamic dashboards, alerts, and reports.

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Why choose Iristel Cloud Contact?

Up & Running in Days, Not Months

Fast deployment means you start seeing results immediately without long implementation cycles.

Easy to Integrate with 3rd Party Solutions

Connect with Salesforce, Microsoft Dynamics, Zoho CRM, and other popular business platforms seamlessly.

Helps You Scale — No Limit!

From small business to large enterprise, Cloud Contact scales effortlessly as your team and interaction volume grows.

Unified Platform

No need to switch platforms — handle all voice and text interactions effortlessly in one place, enhancing customer experience across all channels.

Flexibility and Adaptability

Cloud Contact provides greater flexibility, allowing agents to work from anywhere with an internet connection — perfect for hybrid and remote teams.

Cloud Contact centre — frequently asked questions

What is the difference between a contact centre and a call centre?

A call centre handles voice calls only. A contact centre manages customer interactions across every channel — voice, email, chat, SMS, and social — in one platform. Iristel Cloud Contact is an omnichannel contact centre.

What are ACD and IVR?

ACD (automatic call distribution) routes incoming calls to the right agent or queue based on rules you define. IVR (interactive voice response) is the automated menu that lets callers self-serve or be directed before reaching an agent. Both are built into Cloud Contact.

What platform does Iristel Cloud Contact run on?

Iristel Cloud Contact is built on the uContact platform, a unified omnichannel contact-centre system. uContact combines voice, digital channels, auto-dialers, IVR, workforce management, and real-time analytics in a single agent workspace.

How quickly can Cloud Contact be deployed?

Cloud Contact deploys in days rather than months because it is cloud-hosted with no on-premise hardware to install. It also integrates with CRMs such as Salesforce, Microsoft Dynamics, and Zoho, so teams start handling interactions quickly.

Ready to set up your cloud contact centre? We're happy to help!

Get instant pricing Check out our Cloud Calling Services