Cloud Contact Centre
Seamless Omni-Channel Experiences
Omnichannel means managing every customer conversation — voice, social, WhatsApp, web chat, email, and SMS — in one Unified Inbox, so agents never juggle multiple tabs and customers reach you on the channel they prefer.
Get StartedWhat is an omnichannel contact centre?
An omnichannel contact centre connects every customer channel — voice, chat, email, social, and SMS — so context follows the customer from one channel to the next. Iristel's Cloud Contact brings all touchpoints into a single Unified Inbox, making every interaction count.
What channels does Cloud Contact's omnichannel inbox support?
Social Media
Be where your customers are! Manage all social media interactions and campaigns effortlessly in one place with Cloud Contact's Unified Inbox.
Handle followers' comments, mentions, tags, and direct messages directly from the platform. Boost engagement, speed up responses, and gain valuable insights with centralized reports.
WhatsApp Business
Create engaging interactions using Cloud Contact's official WhatsApp Business providers.
Be part of the world's most popular messaging app and keep conversations flowing seamlessly with your clients.
Automation & AI
Intelligently route incoming calls to the right agent or department.
Put your business on autopilot with Cloud Contact's ACD software, native bots, and AI-powered automation tools that dramatically reduce response times.
Live Assistance Web Chat
Engage with customers in a personal and practical way. Conduct video or voice calls directly from your website no app download needed. Share screens, send media files, and add native bots to significantly reduce response time.
Boost sales and overall customer experience by moving email campaigns to Cloud Contact.
Handle customer interactions individually or in bulk using email presets, or create your own templates for consistent brand messaging.
SMS, MMS & Much More
Reply instantly to customers who prefer texting.
Conduct two-way messaging communications, from simple SMS to rich MMS with images and media.
All managed from the same Unified Inbox alongside all other channels.
Ready to unify your customer communications?
Request a demo today and experience the power of Iristel's Cloud Contact omnichannel platform.
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