Cloud Contact Centre
Cloud Contact is a customizable CCaaS (contact-centre-as-a-service) platform: tailor the agent workspace, workflows, integrations, and reporting to your business using low-code tools — no full development team required.
Get StartedDiscover more than just a Contact Center as a Service (CCaaS). Cloud Contact is a complete development platform for contact centers, allowing you to tailor every element of the agent workspace, workflows, integrations, and reporting to your exact business requirements.
Build custom workflows, forms, and automations without needing a full development team. Cloud Contact's low-code environment puts powerful configuration tools directly in your hands, reducing deployment time and IT dependency.
Tailor the agent desktop experience to match your team's workflow. Display only the tools and information agents need, reducing cognitive load and improving handle times with a purpose-built interface.
Connect Cloud Contact to your existing CRM, ticketing system, or business tools. Native integrations and open APIs ensure your agents have the right customer context at every touchpoint, without switching tabs.
Build the reports that matter to your business. Define custom KPIs, design real-time dashboards for supervisors, and schedule automated performance reports delivered directly to your inbox.
Automate repetitive tasks, escalation paths, and follow-up actions. Use drag-and-drop workflow builders to define business logic, routing rules, and SLA triggers that adapt as your contact center evolves.
Maintain compliance and quality standards with built-in monitoring tools. Set role-based access controls, enable call recording, and configure quality scoring workflows to keep your team performing at its best.
Speak with an Iristel specialist and discover how Cloud Contact can be customized to fit your exact needs.
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