Cloud Contact Centre

Voice & Auto Dialer Solutions

Iristel's voice and auto-dialer tools handle inbound, outbound, and blended campaigns with ACD (automatic call distribution), IVR (interactive voice response), and five auto-dialer modes for high-quality voice at scale.

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What types of auto-dialer does Cloud Contact offer?

Iristel brings you cutting-edge voice & auto-dialer solutions to elevate your customer interactions. Boost efficiency, lower response times, and power up your productivity by up to 300%.

Preview Dialer

Minimize downtime between calls. Dial numbers automatically as soon as an agent becomes available, ensuring customers are never left waiting.

Progressive Dialer

Connect clients with specific agents seamlessly. Calls agents first and then forwards the call to the assigned client.

Reverse Progressive Dialer

Identify voicemails easily and save agents' time. Calls clients first and then transfers the call to the assigned agent.

Predictive Dialer

Efficiently handle multiple calls simultaneously. Predicts agent availability and starts dialing based on average wrap-up times.

Power Dialer

Optimize call strategies. Determine the average calls needed to connect with a person and customize over-dial and maximum outbound calls on the fly.

What voice features does Cloud Contact include?

Interactive Voice Response (IVR)

Shorten call handling times, free up agents, and increase productivity. Easy-to-use drag-and-drop interface for seamless IVR updates. Integrate effortlessly with your CRM. Virtual hold allows customers to be called back.

Voice Broadcast

Send recorded messages, surveys, reminders, or redirect clients seamlessly with Cloud Contact's Voice Broadcast. No live agents needed on certain queues.